F.A.Q. / POLICIES
CAN I CANCEL MY ORDER AFTER MY ORDER IS PLACED?
Effective immediately - All cancellation requests for pre-ordered items must be requested within 5 days- ANY cancellation requests for pre-ordered items after 5 days will not be accepted at all.
All cancellations within the 5 days or non pre-ordered items will be subject to a 15% cancellation fee unless shop credit is requested. We will only give a full refund amount in shop credit - Cash returns will be refunded with a 15% fee deducted. (10/12/21)
CAN I CHANGE MY ORDER AFTER IT IS PLACED?
Once an order is placed it is FINAL! We do NOT ALLOW CHANGES at all on any orders after the order is placed. NO EXCEPTIONS.
HOW LONG WILL IT TAKE TO SHIP MY ORDER?
Please note, every item is HANDMADE and processed AFTER your order is placed unless specified as ready to ship.
PRE-ORDERS: Please allow 14 weeks to make & then ship all items. It takes approximately 12-14 weeks to handmake all items and approx 4 weeks to ship everyone’s items in the pre-order. (ship time is not included in make time)
MADE TO ORDER: Please allow 8 weeks to make & then ship all items. It takes approximately 6-8 weeks to handmake all items and approx 4 weeks to ship everyone’s Made-to-Order items. (ship time is not included in make time)
READY TO SHIP: Please allow 7-12 business days (Excluding weekends & holidays) to ship all items that are ready to ship.
WHAT SHIPPING SERVICES ARE PROVIDED?
Orders under 16oz: USPS First-Class Package
Orders 16oz and over: USPS Priority Mail & UPS PRIORITY. Different carrier and/or service may be used if it offers better rates.
Blankets & International: USPS First-Class Package International, USPS Priority Mail International or UPS Priority/ Standard International.
CAN YOU SHIP MY ITEMS INDIVIDUALLY?
All items in each order are shipped together. We will NOT ship items individually unless requested via CLICK HERE or email to email@example.com AND additional shipping is paid before your order is packaged.
CAN YOU COMBINE MULTIPLE ORDERS IN ONE SHIPMENT?
We DO NOT combine multiple orders together in one shipment.
I RECEIVED AN ORDER NUMBER BUT NO CONFIRMATION EMAIL/SMS?
During our drops we receive a high volume of orders. If you do not receive an Order Confirmation Email/SMS within 24 hours, please CLICK HERE or feel free to email us at firstname.lastname@example.org. Confirmations may be sent via email or SMS depending on what was inputted at checkout.
WILL I RECEIVE A TRACKING NUMBER?
Absolutely! All tracking numbers will be sent automatically once we are ready to pick your item. We print labels in bulk. Once your label is printed, it means we are picking your item(s) now. Tracking numbers may take up to 7 days to show any movement. CLICK HERE to sign up for an account to get updates on your orders.
DO YOU SHIP INTERNATIONAL?
Yes, we ship to all countries. Rates vary per country and package weight.
WHAT IF OUR PACKAGE IS LOST OR STOLEN OR DAMAGED DURING TRANSIT?
WILD RICH KIDS is NOT RESPONSIBLE for any lost, stolen or damaged packages in transit. Once the package has shipped and is in transit, it is out of our hands and you will need to contact your local post office or UPS, whichever was used to ship your package, and you will need to open a claim with them.
CAN YOU SEND REPLACEMENT ITEMS IF THEY ARE LOST OR STOLEN DURING TRANSIT?
We can NOT send replacement items. Fabric is often completely sold out and there is no extra fabric to remake them.
DO YOU OFFER SHIPPING INSURANCE?
Yes we use ROUTE it is automatically applied to your cart when you checkout. You must purchase shipping insurance thru ROUTE. If you uncheck the box at checkout for insurance - you will be responsible for your package if lost stolen or damaged in transit. WRK is not responsible for any lost- stolen- damaged packages in transit.
DO YOU OFFER A RETURN POLICY?
Yes, in the form of STORE CREDIT ONLY. If you would like to return your item(s), ALL the requirements below must be met.
- Item(s) MUST be UNWORN and UNWASHED.
- CLICK HERE or contact us via email at email@example.com within 5 days of your order being delivered.
- You MUST include the tracking number of your return shipment in the email to us.
- Ship the item(s) within 5 days of your order being delivered.
- You MUST use the same shipping carrier & service that we used to ship your order.
- You are responsible for ALL return shipping costs.
Once we receive the item(s) we will perform an inspection. If the inspection shows that the item(s) are unworn and unwashed, we will issue a Store Credit. STORE CREDIT ONLY. WE DO NOT REFUND YOUR PAYMENT METHOD.
RETURNS MUST BE SHIPPED WITHIN 5 DAYS OF RECEIVING THE ORDER. If the tracking does not show that the item(s) were in possession of the shipping service carrier within 5 days of you receiving them, the item(s) will be returned to you, you will forfeit the ability to return the item(s) & you will NOT receive Store Credit.
WHAT HAPPENS IF I RECEIVE A FLAWED OR WRONG ITEM?
CLICK HERE or email us at firstname.lastname@example.org within 5 days. Be sure to include;
- The order number.
- If your item was flawed, please include the item title, variation, size and what/where the flaw is.
- If you received the wrong item please include the item title, variation & size of both the ordered item and the received item.
We will respond within 1-2 business days (excluding weekends and holidays) with return instructions. We will remedy the problem in the form of Store Credit or an Exchange. EXCHANGES MUST BE SHIPPED WITHIN 5 DAYS OF RECEIVING THE RETURN LABEL. If the tracking does not show that the items were in possession of the shipping service provider within 5 days of you receiving the return label, they will be returned to you, and you will forfeit the ability to receive Store Credit or Exchange the items.
I WOULD LIKE TO ORDER AN ITEM, BUT NO LONGER SEE IT ON THE WEBSITE?
All items currently available are shown on our website. CLICK HERE to join our resell Facebook group, Wild Rich Kids Resell, to find past prints for sale by our current customers.
HOW CAN I CONTACT YOU?
Please CLICK HERE or email email@example.com and allow 1-2 business days (excluding weekends and holidays) for a response. We answer emails Monday- Friday: 9:00am-5:00pm PST.